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Customer Care

We aim to meet your needs with

efficiency, effectiveness, fairness and courtesy by;

  • Providing a friendly service, showing respect and sensitivity.
  • Treating you fairly - demonstrating our commitment to equality and diversity.
  • Recognizing and responding to your particular needs.
  • Dealing with your requests and enquiries accurately, promptly and efficiently.
  • Respecting your confidentiality.
  • Offering an explanation if we can’t answer your request /enquiry.
  • Establishing service standards and monitoring our performance.
  • Continuing to develop our teams’ expertise and skills.
  • Welcoming your feedback and enquiries.
  • We have a professional and friendly team of office staff and drivers at your service.
  • All members of staff are trained and expected to give excellent customer service at all times.